TRAVEL WITH CONFIDENCE
Teamwork really does make the dream work, and when it comes to the health and safety of our travelers on tour, teamwork is essential. That’s why we partner with the industry’s best vendors, suppliers and educators to ensure our standard of excellence is always met. Regardless of a pandemic or the common cold, our team will be ready to assist and provide the best care possible.
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CONFIDENTLY MOVING FORWARD
We've raised the bar on all things health and safety
To create a strong and safe approach to the next trip for every participant, each Group Leader may designate a “medical chaperone” to accompany their tour and provide support if needed. This can be a school nurse or other health care professional and is in addition to the other chaperones on the trip. This is what we call a win-win!
These individual travel kits for every participant feature a custom STA drawstring bag for personal items, a protective mask, hand sanitizer, and an individual lanyard with emergency card.
STA continues to partner with authorized and approved vendors and suppliers to ensure that every staff member is certified to meet our standard of excellence. We have a broad network of safety resources, including on-call physicians, who can meet the group at the hotel, and if necessary, access to the region’s first-rate hospitals. Again, please make sure you review our new safety policies, protocols, and procedures below.
PARTNERS IN CARE
Only the best
FREQUENTLY ASKED QUESTIONS
What will 2021 travel look like?
The chaperones (or complimentary health professional) will be asked to facilitate regular temperature checks for the protection of every traveler. Depending on the location and time of travel, there may also be temperature checks at the airport and at certain sites prior to entry.
If a participant feels ill with symptoms of COVID-19 (which include fever, chills/aches, shortness of breath, coughing), our team will immediately facilitate movement of the participant to a location where they can safely be separated from others, while simultaneously engaging our On-Call Physicians or a local medical facility to consult on the next steps, testing, and treatment. Next steps would be:
- Establish and coordinate communication with the participant and the family
- Facilitate transportation for the participant to a local medical facility
- Coordinate quarantine arrangements for the participant, in consultation with local health authorities
- Provide guidance to the group to reduce the risk of additional exposure and coordinate testing
- Arrange for transportation for a family member to join the ill traveler
- Initiate thorough and proper cleaning of all necessary areas, such as hotel rooms, and motorcoaches
We will provide the resources necessary to facilitate the recommended treatment, including an isolated, chaperoned location for the participant to recover and arrangements for a new itinerary to return home.
STA will provide disposable masks for our participants, as well as reusable masks for our staff. All participants will need to follow any local, state, or national guidelines, and also follow any site-specific requirements for face coverings, including on the airplane and inside any cultural site or venue that requires a mask. When the group is on the bus or outside in open public areas, you may be able to make a group decision about wearing masks.
OUR SAFETY MEASURES INCLUDE
All tour staff is trained using a detailed Emergency Contingency Plan. Our East Coast office serves as the main point of contact, providing immediate response and communication with local and federal authorities.
School Tours of America maintains a 24-hour, toll-free emergency phone number (866-491-1543) exclusively for students and parents.
School Tours of America utilizes the services of on-call physicians who can meet the group at the hotel, and if necessary, students always have access to the region's first-rate hospitals.
Professional, Bonded Security
Private guards are stationed on hotel floors each night, ensuring that students adhere to the strict nightly curfew.
Medical, Dental & Accident Insurance
Tour participants are automatically covered by medical, dental and accident insurance.
All students wear a wristband or lanyard listing our 24/7 emergency contact information.
A representative from STA stays in the hotel 24/7 to ensure a direct line of communication at all times.
All tour personnel carry cell phones, and we encourage all students to bring their own cell phones.