TripCARE

TRAVEL WITH CONFIDENCE

Our STA TripCARE travel system is a part of our STA TripSOLUTIONS. TripCARE focuses on operating educational tours with authentic experiences based on safety and viability. The safety and wellness of every traveler is always the primary concern for every trip. Additionally, we analyze the viability of the destination/itinerary/sites and review current state policies and requirements based on the location of the group. With potential changing mandates and vaccination regulations, the following general protocols and procedures of our STA TripCARE travel system will be helpful to prepare travelers for their upcoming tour.

ON THIS PAGE:

1. TripCARE Protocols
2. How to prepare for travel
3. What to expect on tour
4. COVID testing/quarantine procedures
5. FAQs

Note: All destinations and suppliers have their own rules related to COVID-19. While we try to assist you in understanding these requirements, you are responsible for understanding these requirements and must not rely on any representations made by STA. Should you be denied entry to any destination, activity, venue, etc., we shall not be responsible for any such denial, or any cost associated therewith.
Page Updated: 9/14/2021

 

 

WHAT ARE THE BASIC TRIPCARE PROTOCOLS?

All travelers should wear a face covering at all times indoors unless eating/drinking

We highly encourage all travelers to be fully vaccinated before travel

We highly encourage each participant to have a COVID test (with negative results) within 48 hours before departure

All STA team members follow our TripCARE initiatives

Some venues may have vaccination and/or testing requirements. STA will provide updated information based on your destination and itinerary.

 

 

HOW TO PREPARE FOR TRAVEL

Travelers should limit activities involving large social gatherings, attending mass gatherings, and being in crowds during the 14 days before departure date

People who are sick, have recently tested positive for COVID-19, (whether symptomatic or not) or have been exposed to a person with COVID-19 should not travel/participate on the tour

Avoid contact with anyone who is sick and avoid touching your eyes, nose, and mouth

Alert your group leader if you have any symptoms of COVID within 14 days of departure date

All participants should follow “return from travel” state guidelines after their trip including any testing, quarantine procedures

 

 

WHAT TO EXPECT ON TOUR

Airlines/airports require travelers to wear a face covering

Travelers are required to wear a mask on the motorcoach

Some venues may require proof of vaccination or a negative COVID test

All STA hotels follow enhanced cleaning procedures. (Hilton, Marriott)

Nighttime security follows COVID protocols and testing procedures

Most restaurants will have procedures for groups to follow. Masks are worn during meals unless eating/drinking.

Your group leader may have additional protocols on tour, such as temperature checks

Itineraries will build in more time for each stop/venue/activity

 

 

COVID TESTING/QUARANTINE PROCEDURES

If a participant exhibits COVID symptoms while on tour, STA will help facilitate testing and safely isolate the participant from the group while awaiting the results

If the test is positive, we will arrange a quarantine protocol and help to secure the necessary care

STA will arrange for a parent to join the traveler as quickly as possible and cover the air cost

Any additional costs due to testing and/or quarantine (hotel, incidentals, meals, auto, fuel, etc.), will be the responsibility of the tour participant

STA’s TOUR CENTRAL office will oversee and manage all testing/quarantine protocols

 

 

FREQUENTLY ASKED QUESTIONS

What will flying be like?

Air travel is quite normal now. Travelers are required to wear a face covering. Most airlines only provide a very small snack and beverage during the flight.

What will it be like staying at the hotel?

All of our hotel partners follow enhanced protocols and know how to work with our groups. STA staff facilitates the check-in process for enhanced safety and security.

Will we have to wear masks?

Yes. Currently, many indoor venues require face coverings. STA will communicate current site information and guidelines to your group leader.

How do we know if there are vaccination requirements?

Venues may require visitors to be fully vaccinated and/or receive a negative COVID test prior to touring. You may be asked to give an updated status on vaccination or COVID testing prior to travel. Please carefully complete the medical release form so your group leader has updated information.

What if we decide not to travel with our group?

Individual cancellations follow our general terms and conditions. Travelers enrolled in the PPP will receive a full refund minus the PPP fee should they decide to cancel. Travelers who did not select enrollment in the PPP follow standard cancellation guidelines. (Except for groups with previous cancel options.)

What if our group reschedules or cancels the trip?

In the event the Group Leader or other entity associated with the Group Leader chooses to change the departure date, the standard cancellation charges remain effective for the original departure date. Cancellation of a tour is subject to standard cancellation charges.

What if some sites are not available when we travel?

It is not uncommon to have some sites/venues unavailable during a tour for various reasons including remodeling, etc. Currently, we anticipate most sites/venues to be open with health & wellness guidelines for visitors to follow. Should a site be closed we may alternate activities/destination. Please note refunds are not available due to the unavailability of a site.

What if the Group requires all travelers to be vaccinated?

Some groups may require all travelers to be vaccinated prior to travel. These decisions are at the sole discretion of the Group Leader or district. Should you decide not to travel with a group based on a vaccination requirement, such a decision shall be considered a cancellation by you for which our normal cancellation charges will apply.